Privacy & Cookie Policy

We understand how important your personal information is. We collect your information to provide a good online retail experience. This privacy policy will inform you how Well Beautiful uses and looks after your personal information when you use our website and buy products from us.

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information relating to children.

Please be aware that this privacy notice may be updated from time to time.

This Policy was last updated on the 15th of September 2023.

Who We Are

We are Well Beautiful Limited (Company No. 13044019). Our address is 21 Tabard Street, London. SE1 4LA and our web address is: wellbeautiful.co.uk 

You can contact us by email: customer.service@wellbeautiful.co.uk

Information We May Collect About You

Personal data means any information that may be used to identify you on its own or, when combined with other information, will enable identification. Sensitive data may include data revealing racial or ethnic origin, or data concerning your health.

We may collect, use, store and transfer different kinds of personal and sensitive data about you including the following:

• Identity Data: including first name, last name, username or similar identifier, date of birth and gender.
• Contact Data: including your address, phone number and email address.
• Health Data: including any information about your physical or mental health from how you shop with us or use our services.
• Technical Data: including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website, apps, and services.
• Profile Data: including your username and password.
• Usage Data: including information about how you use our website, apps, and services.

Keeping your Data Safe & Secure

We constantly monitor and update our service to ensure any and all data is secure.

Your personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected, including for purposes of satisfying any legal, accounting, or reporting requirements. Sometimes we might have a Legitimate Interest to hold your data for longer than normal, such as in the case of a dispute or where it is necessary to retain account and order information for any periods required by law (including local tax requirements).

To determine the appropriate retention period for personal data, we follow the guidelines where they are available, including from the supervisory authorities in the relevant country. We take into consideration additional factors such as legal requirements, exceptions, and the potential risk of retaining your personal data.

Anonymous data is not personal data. Our anonymisation process follows guidance and best practice methods to ensure that the data is truly anonymous.

Your Rights

You have several rights in relation to your personal and sensitive data as provided by the UKGDPR, the Data Protection Act 2018 and the General Data Protection Regulation 2016 (GDPR).

Our website uses the Cosentmo GDPR Compliance App for your convenience, which you can access by clicking here. You can also email customer.services@wellbeautiful.co.uk for further help. 

• The right to be informed: This relates to what information we are required to provide you about data processing. This Privacy Notice provides this information.
• The right of access: You have the right to access personal and sensitive information that we hold about you.  This is known as a Subject Access Request. You can make your request with us on our website using the Cosentmo GDPR Compliance App by clicking here.
• The right to rectification: You have the right to obtain from us, without undue delay, the rectification of inaccurate or incomplete personal data that we hold concerning you.
• The right to erasure: You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing. We have the right to refuse to comply with a request for erasure and if this applies, we will tell you the reason why. You can make this request on our website using the Consentmo GDPR Compliance App by clicking here.
• The right to restrict processing: Subject to exemptions, you shall have the right to restrict processing in various areas.
• The right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• The right to Object: You have the right to object to processing on grounds relating to your personal circumstances. In such cases we will stop processing unless we can demonstrate (a) compelling legitimate grounds which override your interests, rights, and freedoms and (b) the processing is for the establishment, exercise, or defence of legal claims. This right extends to processing for the purposes of direct marketing (including profiling) which must be stopped outright.
• The right to Withdraw your Consent for Data Processing
• The right to make a complaint: You can make a complaint at any time to the Information Commissioner's Office by clicking here. We would, however, appreciate the opportunity to deal with your concerns directly before you approach them, so please contact us in the first instance at customer.service@wellbeautiful.co.uk

Cookie Policy